Method and system for assigning tasks to workers
US7263183B1 · kind B1 · utility
26Cited by
0References
31Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 11, 2003 |
| Grant date | Aug 28, 2007 |
| Priority date | — |
| Expiry date | Mar 29, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.