Programmatic computer problem diagnosis and resolution and automated reporting and updating of the same
US7263632B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 30, 2003 |
| Grant date | Aug 28, 2007 |
| Priority date | — |
| Expiry date | Sep 14, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0793
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Programmatically diagnosing the root cause of a problem in a computing system. Events are monitored within an operating system, and at least a subset of the events are logged to a log file. In response to the detection of error condition(s), a diagnostics module is invoked. The diagnostics module queries the log file to correlate events relevant to diagnosis of the problem, and identifies the root cause by evaluating the results of the query. Once the root cause of the problem is diagnosed, a resolution module corresponding to that root cause may be invoked to programmatically resolve the problem. The invocation of the diagnostic and resolution modules may be subject to policy rules. Furthermore, the logging, diagnostics and resolution modules may be automatically updated as needed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.