System and method for generating a service level agreement template
US7275037B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 22, 2002 |
| Grant date | Sep 25, 2007 |
| Priority date | — |
| Expiry date | Nov 29, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5022
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method for generating a service level agreement (SLA) template are disclosed. The SLA template generated by the disclosed system enables deployment of resources to support a number of SLAs and associated VPNs. The SLA template generated by operation of the disclosed system may include a first graphical user interface (GUI) template that specifies, at least in part, a GUI for use by a customer service representative (CSR) when accepting a service request or order from a customer. The disclosed SLA template may further include a number of SLA defaults, which may consist of default values and or software program code logic. The SLA defaults enable an SLA GUI to be configured such that a relatively small amount of information can be collected and used to derive other necessary configuration data. A second GUI template may be included in the SLA template to specify information to be obtained regarding networking devices and associated resources that must be used to provide a VPN over which are provided the services described in a particular SLA.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.