Method and system for generating help files based on user queries
US7277884B2 · kind B2 · utility
29Cited by
13References
57Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 17, 2004 |
| Grant date | Oct 2, 2007 |
| Priority date | — |
| Expiry date | May 26, 2025 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99935
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.