Method and system for managing cases
US7281019B2 · kind B2 · utility
Assignees
Inventors
Key dates
| Filing date | Sep 26, 2002 |
| Grant date | Oct 9, 2007 |
| Priority date | — |
| Expiry date | Jun 14, 2023 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99945
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A case management method that reduces the number of manual operations, prevents manual errors, guarantees updated data, and enables knowledge of the present location of a storage file. In the case management method, case information involving a processing deadline is input to the management computer. At least one event, which is a task including a single operation and involving the processing deadline or a task including a series of operations and involving the processing deadline, is generated. Workflows, which are series of operations performed in a section that is determined beforehand in accordance with the type of generated event, are stored in a database. A predetermined workflow is selected from the stored workflow. An event pool storing the generated event in association with the selected predetermined workflow is generated in the database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.