Common message area for a customer interaction center user interface
US7281201B2 · kind B2 · utility
14Cited by
8References
30Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 26, 2003 |
| Grant date | Oct 9, 2007 |
| Priority date | — |
| Expiry date | Oct 5, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Various implementations for a common message area for a customer interaction center user interface are provided. One implementation provides presenting, on an interaction center agent display device, a single user interface panel having, firstly, a work area that displays information pertaining to a particular customer with whom an interaction center agent is interacting, and secondly, a common message area for displaying electronic messages to be viewed by one or more interaction center agents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.