Remote site managing system for centrally managing computers and peripheral devices
US7287073B2 · kind B2 · utility
5Cited by
21References
36Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 15, 2001 |
| Grant date | Oct 23, 2007 |
| Priority date | — |
| Expiry date | Apr 20, 2023 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0748
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A remote site managing system for centrally managing computers and peripheral devices of a customer, is provided. In the event that there is trouble with equipment in the office to be serviced, and a customer in the office notifies the maintenance service company of the trouble by telephone (i.e., a center call), the remote site managing system deals with the trouble in an appropriate manner, and dispatches maintenance (either dispatching service personnel or commissioning the maintenance to another service company) in a smooth manner.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.