System and method for an online speaker patch-through
US7289623B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 16, 2001 |
| Grant date | Oct 30, 2007 |
| Priority date | — |
| Expiry date | Jul 14, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/1205
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A systems and methods described herein may be incorporated into a “service marketplace” system that matches users with potential information or service providers and establishes a real-time communications connection between the user and a selected information provider. In one embodiment, an alternate is selected for the user when the service provider that the user is trying to connect with cannot be reached. In an alternative embodiment, the alternates can be used in conjunction with the service provider that does connect with the user in order to provide a second opinion or possibly deeper background information. In one embodiment, the service providers can either be a live person at the other end of the connection or a recording.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.