Method and apparatus for quality assurance in a multimedia communications environment
US7305082B2 · kind B2 · utility
43Cited by
16References
15Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 8, 2001 |
| Grant date | Dec 4, 2007 |
| Priority date | — |
| Expiry date | Apr 11, 2022 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99932
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.