System and method for a trouble shooting portal to allow temporary management access to a communication device
US7310671B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 30, 2000 |
| Grant date | Dec 18, 2007 |
| Priority date | — |
| Expiry date | Jul 23, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/06
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A troubleshooting portal method for providing connectivity between a first communication device and a second communication device. The second communication device resides in an access provider communication system. One embodiment comprises receiving a specification from a user by the first communication device, the specification comprising at least one predefined identifier that identifies the second communication device, and receiving a request to establish connectivity between the user and the second communication device; associating the predefined identifier with said second communication device; establishing connectivity between the first communication device and the second communication device based upon the specified predefined identifier; receiving at least troubleshooting data and a test from the user; and communicating the received troubleshooting data and the test to the second device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.