Use of radio data service (RDS) information to automatically access a service provider
US7340249B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 5, 2002 |
| Grant date | Mar 4, 2008 |
| Priority date | — |
| Expiry date | Aug 8, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W74/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Wireless terminals such as mobile phones which provide cellular communications for example for telephony and short message service (SMS) are well known and more recently such terminals are also able to provide FM radio reception. RDS information received at such a terminal is used to access a service provider via any suitable medium e.g. email, fax, telephone, SMS message, etc. This enables the end user to access the service provider quickly and effectively for example, to purchase a copy of a record heard on the radio or to request information about a product advertised on the radio. Also, the service provider is able to deal with the user interaction effectively because the RDS information can be used to assess the user's requirements for the transaction in advance. In a preferred example, the service provider comprises a contact center such as a call center and the RDS information is used to allocate an appropriate call center agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.