Automatic error and corrective action reporting system for a network storage appliance
US7343529B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 28, 2004 |
| Grant date | Mar 11, 2008 |
| Priority date | — |
| Expiry date | Jul 5, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0775
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer system is coupled to a remote service provider over a network. The computer system, in response to certain events, may generate an error package, which is transmitted to the remote service provider over the network. The error package includes system logs and may include other pertinent data. The remote service provider receives and unbundles the package, and analyzes the system logs. If it is determined that an error is present, an annotated log is returned to the computer system, and a user is prompted with the corrective action. According to another embodiment of the invention, an error catalog is generated and incorporated into the source code of the operating system of the computer system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.