Integrating live chat into an online credit card application
US7346576B2 · kind B2 · utility
184Cited by
10References
8Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 18, 2004 |
| Grant date | Mar 18, 2008 |
| Priority date | — |
| Expiry date | Jan 2, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/08
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method are described for providing on line chat help to an applicant. An application identifier and a chat applet are inserted into a web page. The web page is sent to the applicant. The chat applet is configured to determine based on an event that the applicant could benefit from online chat and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.