System and method for extracting demographic information
US7349527B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 30, 2004 |
| Grant date | Mar 25, 2008 |
| Priority date | — |
| Expiry date | Dec 24, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/41
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.