Method and apparatus for optimizing client responsiveness and server performance
US7353264B2 · kind B2 · utility
3Cited by
14References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 13, 2002 |
| Grant date | Apr 1, 2008 |
| Priority date | — |
| Expiry date | Sep 19, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for providing on line assistance to an end user who is experiencing a problem with a computer. The computer includes a display, a monitoring unit, and a browser. The browser is loaded on the computer and is configured to establish an on-line session with another computer when the browser is enabled. The monitoring unit periodically monitors the other computer for any messages destined for the computer when the browser is closed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.