Self-learning method and apparatus for rating service providers and predicting future performance

US7356484B2 · kind B2 · utility

Assignee

• Agile Software Corporation · US

Inventors

• Michael H. Benjamin · Quincy, US
• Francis Abbott Waldman · London, GB
• Richard von Turkovich · Cambridge, US
• Everette T. Jordan · Needham, US

Key dates

• Filing date: Oct 3, 2001
• Grant date: Apr 8, 2008
• Expiry date: Apr 12, 2024

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0201
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In one aspect, the invention relates to a method for creating a supplier-rating matrix for rating services of a supplier. The method includes defining a plurality of job attributes each including a plurality of sub-attributes, each sub-attribute representing a range of job attribute values and defining a job attribute vector associated with the supplier, the job attribute vector including a plurality of dimensions each corresponding to a sub-attribute. The method further includes defining a plurality of performance metrics and defining a performance vector associated with the supplier, the performance vector including a plurality of dimensions each corresponding to a performance metric. The method further includes defining a initial values for the job attribute vector and the performance vector and generating a supplier rating matrix for the supplier by mathematically combining the job attribute vector and the performance vector.