Computer support network with customer portal to monitor incident-handling status by vendor's computer service system
US7373553B2 · kind B2 · utility
22Cited by
9References
4Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 8, 2004 |
| Grant date | May 13, 2008 |
| Priority date | — |
| Expiry date | Jul 2, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it is being handled on the vendor's site.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.