Method and apparatus for collecting and categorizing data at a terminal

US7383200B1 · kind B1 · utility

Assignee

• Walker Digital, LLC · US

Inventors

• Jay S. Walker · Ridgefield, US
• Andrew S. Van Luchene · Norwalk, US
• Daniel E. Tedesco · Huntington, US
• John B. Dickerson · Syracuse, US
• Keith Bemer · New York, US
• Russell P. Sammon · San Francisco, US
• Andrew P. Golden · New York, US
• Anna Rath · Hamden, US
• Magdalena M. Fincham · Ridgefield, US
• Geoffrey M. Gelman · Stamford, US

Key dates

• Filing date: Jun 30, 2000
• Grant date: Jun 3, 2008
• Expiry date: Mar 22, 2022

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0204
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method and system for collecting and categorizing survey data includes receiving customer information from a customer. A query is identified based at least in part on the customer information. The query is output for presentation to the customer. In one embodiment, the query is presented to the customer by prompting an employee, such as a clerk at a point-of-sale terminal, to verbally present the question to the customer. A customer response to the query is then received. The request from the customer may be, e.g., a request to purchase one or more products or it may be a request for assistance or information. The customer response is then captured and analyzed.