Method and system for an incidental feedback platform
US7391312B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 22, 2005 |
| Grant date | Jun 24, 2008 |
| Priority date | — |
| Expiry date | Nov 19, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0781
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A vertical can be a series of computer-executable instructions that, in response to an incident, collect information regarding that incident and transmit the information for analysis and possible helpful feedback to the user. A general purpose vertical can address types of incidents, such as crashes or hangs, across a variety of applications, while a custom vertical can be written to address application-specific incidents. Verticals can access underlying support mechanisms through an infrastructure, which can also enable applications to request that additional data be collected by the verticals, and set other preferences. Once the data is collected and transmitted, a vertical may receive feedback, that can be a request for additional information or feedback to the user. The feedback to the user can attempt to identify the incident and aid the user in recovering from it and avoiding it in the future.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.