System and method for sequential decision making for customer relationship management
US7403904B2 · kind B2 · utility
39Cited by
5References
31Claims
0Family size
Assignee
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Key dates
| Filing date | Jul 19, 2002 |
| Grant date | Jul 22, 2008 |
| Priority date | — |
| Expiry date | Feb 3, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0239
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for sequential decision-making for customer relationship management includes providing customer data including stimulus-response history data, and automatically generating actionable rules based on the customer data. Further, automatically generating actionable rules may include estimating a value function using reinforcement learning.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.