Method and system for analyzing electronic service execution
US7403985B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 1, 2001 |
| Grant date | Jul 22, 2008 |
| Priority date | — |
| Expiry date | Sep 16, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/875
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method is disclosed for analyzing quality of an electronic service (e-service), such as an Internet-based service, hosted by an e-service platform. The provider or separate administrator defines quality of e-service execution by creating quality index records stored in an e-service warehouse. The quality index records allow assigning quality indexes to e-service execution based on specified parameters related to service execution, such as parameters related to transaction duration. As e-services are executed, service data is stored in a log. The service data is processed by an extract-transfer-load (ETL) engine that transfers data from the log to the warehouse. The data is mapped to quality indexes for analysis. The data can be viewed with a reporting tool, such as a dedicated console or a commercially-available analysis tool. Using the tool, the administrator can identify patterns corresponding to poor execution quality and can attempt to resolve the problems. Classification and prediction models are also created and stored to analyze past transactions and to predict behavior of future transactions. The models can be used to re-design the e-service execution and/or can be used a…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.