Context aware call handling system
US7415104B2 · kind B2 · utility
14Cited by
4References
27Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 1, 2003 |
| Grant date | Aug 19, 2008 |
| Priority date | — |
| Expiry date | Jul 19, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W76/20
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A communication system comprising one or more ubiquitous sensor(s) for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.