Method and system for providing customer controlled notifications in a managed network services system
US7426654B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 23, 2005 |
| Grant date | Sep 16, 2008 |
| Priority date | — |
| Expiry date | May 29, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/06
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.