Customer buying pattern detection in customer relationship management systems
US7437306B1 · kind B1 · utility
7Cited by
8References
34Claims
0Family size
Assignee
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Key dates
| Filing date | Nov 30, 2001 |
| Grant date | Oct 14, 2008 |
| Priority date | — |
| Expiry date | Jul 26, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2216/03
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A Customer Relationship Management (CRM) system accesses customer transaction data from a database managed by a Relational Database Management System (RDBMS), and then performs a pattern detection function using the customer transaction data, wherein the pattern detection function finds patterns in customer purchasing behavior, as evidenced by the customer transaction data, related to a sequence of when purchases occur. Specifically, the pattern detection function finds the patterns in the customer purchasing behavior by comparing a focal product set to an analysis product set over a specified time interval.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.