System, device, and method for managing service level agreements in an optical communication system
US7437449B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 15, 2001 |
| Grant date | Oct 14, 2008 |
| Priority date | — |
| Expiry date | May 7, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2011/0088
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system, device, and method for managing service level agreements in an optical communication system uses an optical service agent to manage a service level agreement (SLA) for a user. The optical service agent can perform both real-time and off-line analysis for the user, and can interact with various network elements (including the core optical communication network) to handle billing, penalty, and other issues associated with a SLA breach. Among other things, the optical service agent may monitor and analyze a connection in real-time for determining SLA compliance, gather and maintain statistical information relating to a connection, analyze the statistical information off-line for determining SLA compliance, patterns, and trends, interact with a service provider to enforce penalty provisions in the SLA, interact with a service provider to negotiate a credit for services not provided by the service provider in accordance with the SLA, interact with a service provider to negotiate “replacement” services for a breach of the SLA, interact with various network elements to rectify a breach of the SLA, interact with the service provider to dynamically modify the SLA based upon changi…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.