Method for facilitating problem resolution
US7440933B2 · kind B2 · utility
5Cited by
16References
5Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 18, 2004 |
| Grant date | Oct 21, 2008 |
| Priority date | — |
| Expiry date | Apr 7, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/022
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a data processing system-implemented method. The data processing system-implemented method includes configuring a symptom pathway that leads to a solution, and associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.