Method and system for internet-based software support

US7484134B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Werner Wolf · R. José Sebastião Soares, AT
• Stefan Krimmel · Östringen, DE
• Dirk Eyermann · Ettlingen, DE

Key dates

• Filing date: Apr 6, 2005
• Grant date: Jan 27, 2009
• Expiry date: Oct 11, 2026

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/107
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the present invention relate to an automated method and system for locally creating a support message and sending the support message to a support provider via the Internet, wherein information relating to at least one of a system identifier and an installation identifier corresponding to a local system on which the support message is created is automatically collected and sent with the support message.