System and method for reducing toll charges to a customer service center using VoIP
US7492879B1 · kind B1 · utility
9Cited by
16References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 28, 2005 |
| Grant date | Feb 17, 2009 |
| Priority date | — |
| Expiry date | Oct 22, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2215/202
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.