Method for matching user descriptions of technical problem manifestations with system-level problem descriptions
US7493325B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 15, 2008 |
| Grant date | Feb 17, 2009 |
| Priority date | — |
| Expiry date | May 15, 2028 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99943
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.