System and method for processing customer requests relating to unsolicited commercial email and other service disruptions
US7493366B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 1, 2001 |
| Grant date | Feb 17, 2009 |
| Priority date | — |
| Expiry date | Jan 26, 2023 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03H1/0408
- WIPO fieldOptics
- WIPO sectorInstruments
Abstract
A system and method for automatically processing and responding to large volumes of customer requests regarding Unsolicited Commercial Email (UCE) and other service disruptions. The process combines manual and automated steps, and includes routing, filtering, aggregating, validating, ticketing, custom and automated responses, tracking, analyzing, and closing each validated request. The process can be used by the Customer Support Center (CSC) of the Internet Service Provider (ISP) to insure that all complaints are handled successfully, that promotion of complaints is done correctly, that legal aspects of certain criminal or fraud related incidents are handled correctly, and that portions of the processing of complaints are handled automatically.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.