Apparatus and method for intelligent call routing and call return
US7499536B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 9, 2004 |
| Grant date | Mar 3, 2009 |
| Priority date | — |
| Expiry date | Jan 23, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/0029
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling party to one of the service network locations, determining a location of the calling party by searching a Number Plan Area (NPA) table to determine an NPA of the calling number of the calling party, identifying one of the service network locations for receiving the service call request, and identifying routing information for routing the service call request to the receiving service network location, and completing the service call request to the receiving service network location.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.