System and method for troubleshooting broadband connections
US7518991B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 27, 2004 |
| Grant date | Apr 14, 2009 |
| Priority date | — |
| Expiry date | Mar 20, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0811
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for troubleshooting broadband connections, e.g., a digital subscriber line (DSL) connections, includes detecting a problem with the broadband connection at an end device. Then, a determination is made as to whether the problem can be resolved at the end device. After determining that the end device cannot resolve the problem, a request is sent to a data network connection device connected remotely to the end device to attempt to determine the cause of the problem. In particular embodiment, the problem at the end device can be resolved based on information obtained by the data network connection device. Further, the problem at the end device can be resolved based on information obtained by the end device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.