Method of providing information
US7522916B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 26, 2005 |
| Grant date | Apr 21, 2009 |
| Priority date | — |
| Expiry date | Feb 7, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07F19/211
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.