Apparatus and method for collecting and displaying information in a workflow system
US7535479B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Dec 14, 2004 |
| Grant date | May 19, 2009 |
| Priority date | — |
| Expiry date | Oct 28, 2025 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.