Voice-activated geographically based telephone routing system and method
US7548610B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2003 |
| Grant date | Jun 16, 2009 |
| Priority date | — |
| Expiry date | Mar 25, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/30
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call. The initiator dials a specified telephone number and is connected to a computer system. The telephone number dialed is used in a system that requires knowledge of the initiator's location to determine the recipient of the call. The system asks the initiator one of a series of questions, those questions designed by the user of the system (client) to determine which one of a plurality of recipients should receive the call. The initiator's verbal response to each question is digitized using speech recognition technology. The system uses each digitized response to either assign a location designator to the call or ask more definitive questions. At the point where the answers have satisfied the client's location determination, the point of call origination is determined and a locational designator is assigned to the initiator. The locational designator generated by the system can be correlated to a number of geographic designations, such as postal indicators (e.g., zip code, zip +4, postal code), major and minor civil divisions, latitude and longitude, geographic…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.