Providing menu and other services for an information processing system using a telephone or other audio interface
US7552054B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 24, 2006 |
| Grant date | Jun 23, 2009 |
| Priority date | — |
| Expiry date | Mar 5, 2027 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-mat…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.