Physician office viewpoint survey system and method
US7552063B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 5, 2001 |
| Grant date | Jun 23, 2009 |
| Priority date | — |
| Expiry date | Feb 11, 2024 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H10/60
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method for conducting surveys, and, more particularly, an at least partially automated and efficient system and method for collecting, processing, and displaying customer satisfaction survey information that enables a product or service provider to evaluate the quality of goods and/or services received based on ratings and reports obtained by performing surveys of customers, employees, and/or staff. The system utilizes an execution platform using a clinical process improvement methodology. The system provides the execution platform with software scripts implementing the clinical improvement process, using drill-down questioning techniques and verbatim comments tailored to the survey participants comments and/or status information to gain insights into the participants' reasons for their opinions. The system obtains raw survey data and processes that data into useful survey information, such as graphs and charts, for presenting to survey consumers (i.e., system users) who may be remotely located. In this way the system and method can be utilized in a quality improvement program for any service or product provider.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.