Qualifying means in method and system for managing service levels provided by service providers
US7555408B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2005 |
| Grant date | Jun 30, 2009 |
| Priority date | — |
| Expiry date | Nov 26, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5009
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is transformed into operational data. The operational data is evaluated through use of a formula represented as a tree, resulting in the evaluated operational data populating the nodes of the tree as the tree is traversed from the root node to leaf nodes. The evaluated operational data at the nodes includes a top result and intermediate results. The top result is qualified by being compared with specified service level targets for at least one service level period during which the service has been performed. The intermediate results are qualified by being compared with generated new service level targets.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.