Apparatus, system, and method for enhancing help resource selection in a computer application
US7562072B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 25, 2006 |
| Grant date | Jul 14, 2009 |
| Priority date | — |
| Expiry date | May 25, 2027 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99935
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.