Software system for managing information in context

US7584161B2 · kind B2 · utility

Assignee

• Contextware, Inc. · US

Inventors

• David Ian Forbes · Falls Church, US
• Sharon Flank · Washington, US
• David Austin · Falls Church, US

Key dates

• Filing date: Sep 13, 2005
• Grant date: Sep 1, 2009
• Expiry date: Mar 3, 2026

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/067
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A software system that uses the rigor and rules of business process automation to capture and structure organizational expertise, processes, and procedures—the non-automatable activities and actions of an organization—into a single, common, enterprise-wide, information framework. The capture function is engineered for usability and structured to reflect the patterns and semantics of business users rather than imposing software or process terminology. The produced framework generates a process-driven, centralized taxonomy of information and resources as business requirements are captured. The framework delivers users an organization-specific context to activities and information to be used for learning, training, reference, improvisation, collaboration, and operations. Said system has application in disseminating policies, procedures and compliance; business continuity; improved productivity and culture; training and learning; increasing the return on existing and requirements gathering for future IT investments; employee attrition, retention, and onboarding; capturing and managing knowledge and intellectual capital; and continuous improvement and process reengineering.