System and method for providing service technicians access to dispatch information

US7584259B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Gary J. Dennis · Duluth, US
• Charles W. Garris · Peachtree City, US
• Robert Ingman · Seattle, US
• Terri H. Pifer · Kennesaw, US
• Diana S. Allen · Coral Springs, US

Key dates

• Filing date: Apr 24, 2007
• Grant date: Sep 1, 2009
• Expiry date: Apr 24, 2027

Classification

• Technology area (CPC Y): Emerging Cross-Sectional Technologies
• CPC primary: Y10S707/99952
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.