Method and system for customer support
US7584385B2 · kind B2 · utility
0Cited by
3References
16Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 22, 2006 |
| Grant date | Sep 1, 2009 |
| Priority date | — |
| Expiry date | Jan 31, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F8/71
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An embodiment generally relates to a method of software support. The method includes receiving a request for assistance for a selected device and analyzing an associated fault log for the selected device, where the associated fault log logging at least one fault. The method also includes determining at least one software release for the at least one fault.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.