Patent · US Active

Method of generating test scripts using a voice-capable markup language

US7590542B2 · kind B2 · utility

11Cited by

4References

35Claims

0Family size

Inventors

Douglas Williams · San Rafael, US
Wesley Hand · Londonderry, US
Henry Houh · Lexington, US
Albert Seeley · Burlington, US

Key dates

Filing date	May 7, 2003
Grant date	Sep 15, 2009
Priority date	—
Expiry date	Jul 12, 2026

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/4938
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.