Monitoring, mining, and classifying electronically recordable conversations
US7596498B2 · kind B2 · utility
69Cited by
6References
5Claims
0Family size
Assignee
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Key dates
| Filing date | Sep 2, 2005 |
| Grant date | Sep 29, 2009 |
| Priority date | — |
| Expiry date | Oct 18, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/559
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Conversations that take place over an electronically recordable channel are analyzed by constructing a set of features from the speech of two participants in the conversation. The set of features is applied to a model or a plurality of models to determine the likelihood of the set of features for each model. These likelihoods are then used to classify the conversation into categories, provide real-time monitoring of the conversation, and/or identify anomalous conversations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.