Tracking of process-related communication

US7606162B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Klaus Herter · Leimen, DE
• Wolfram Siefke · Heidelberg, DE
• Jens Staeck · Sandhausen, DE

Key dates

• Filing date: Dec 30, 2004
• Grant date: Oct 20, 2009
• Expiry date: Jun 20, 2027

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L51/234
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

The disclosure relates to tracking process-related communications between at least two members. To allow project planning, the invention provides a method in which communication events between the members are monitored. Communication information is determined from the monitored communication event, and from the communication information selected communication event information is extracted, such as, for example process information and member information related to the communication event. The selected communication event information is stored.