Methods and apparatus for automating the servicing of telephone calls including requesting directional and/or other types of information
US7606359B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 17, 1998 |
| Grant date | Oct 20, 2009 |
| Priority date | — |
| Expiry date | Sep 17, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions. The interaction of the automated apparatus of the present invention and a telephone switch involves the use of the assigned operator position identifiers to identify the apparatus of the present invention to the switch as one or more operational operat…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.