Method and apparatus for a business contact center
US7606909B1 · kind B1 · utility
Inventors
Key dates
| Filing date | Feb 20, 2002 |
| Grant date | Oct 20, 2009 |
| Priority date | — |
| Expiry date | Sep 8, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/65
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A business contact center for interfacing customers with a business is described. The business contact center includes a plurality of media handlers and a conference controller. Each of the plurality of media handlers includes a corresponding control link. Each of the plurality of media handlers is configurable via the corresponding control link to define a plurality of media services including at least one of; routing media between selected media endpoints, recording media from a selectable media source, and playing selectable media to a selected media endpoint. The conference controller is coupled with each of the plurality of media handlers via the corresponding control link. The conference controller is responsive to a customer contact to configure via the corresponding control link an available one of the plurality of media handlers to define selected ones of the media services, media sources and media endpoints for handling the customer contact.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.