Patent · US Active

Method and apparatus for automated billing and crediting of customer accounts

US7609825B2 · kind B2 · utility

1Cited by

5References

22Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Antonio Green · Austin, US
Jonathan Paden · Austin, US
Bobby Sams · Austin, US

Key dates

Filing date	Jul 11, 2005
Grant date	Oct 27, 2009
Priority date	—
Expiry date	Apr 18, 2028

Classification

Technology area (CPC G)Physics
CPC primaryG06Q30/04
WIPO fieldIT methods for management
WIPO sectorElectrical engineering

Abstract

An account management system (100) is coupled to a service center (101) serving a number of customers (108). The account management system has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) service outages of the service center, detect (204) a service outage, identify (206) one or more customers affected by the service outage, and assign (208) a credit to each of the affected one or more customers.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.