Methods and systems for automatically presenting users with option to call sender responsive to email message

US7627642B1 · kind B1 · utility

Assignee

• MXGO · US

Inventors

• Jens Horstmann · Goldkronach, DE
• Vincent L. Tang · Pleasanton, US
• Alan Rothkopf · Palo Alto, US
• Tal Dayan · Los Gatos, US
• Arie Avnur · Cupertino, US
• Justin M. Kitagawa · Moraga, US
• Carolyn B. Boyce · Sunnyvale, US
• Aleksandr M. Schvartsman · Sunnyvale, US
• Aswath N. Satrasala · Sunnyvale, US
• Ajay H. Giovindarajan · Santa Clara, US

Key dates

• Filing date: Apr 26, 2007
• Grant date: Dec 1, 2009
• Expiry date: Dec 28, 2027

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/12
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A mail server collects messages from a number of user accounts and presents them to the user from a single location. Forwarded messages are automatically reformatted for the receiving device, while a copy of the original message is retained. Messages may be reformatted to include the phone number of the message sender. The reformatted message can then present the user with an option to return the message via a phone call. The reformatted message can include more than one phone number, in which case the sender's phone numbers can be prioritized for presentation to the user. The reformatted message can also present the user with an option to review notes or other contact-specific information prior to responding to the message.