Method and system for responding to an event occurring on a managed computer system
US7627667B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 26, 2002 |
| Grant date | Dec 1, 2009 |
| Priority date | — |
| Expiry date | Oct 14, 2026 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0781
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of responding to an event occurring on at least one managed computer system is provided. The method includes receiving event data from a monitoring agent on the managed computer system at a client installation, and processing the event data at a management system to determine if a verbal response is required. A voice call to the client installation is initiated when a verbal response is required. The method includes retrieving associated response data in a reference database wherein the associated response data is associated with the event and the managed system. In certain embodiments, the method includes identifying if the event meets a customer defined severity level, and initiating the voice call when the event meets the customer defined severity level.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.